Richard Cortez

EXPERTISE

  • Operations Management
  • Business Transformation
  • Cost Reduction Management
  • Growth Strategies
  • Business Planning
  • Churn Management

Richard Cortez

BGA since 2025. 32 Years Experience.

Results-driven global operations and services executive with a proven track record of building, scaling, and transforming high-performance organizations across SaaS, IT outsourcing, customer success, and professional services. A strategic and hands-on leader, experienced in M&A integration, global delivery optimization, partner strategy, digital transformation, and executive stakeholder engagement. Over two decades of experience driving revenue growth, profitability, and operational excellence across Fortune 500 clients and fast-growth technology firms.

EXPERIENCE

  • Rithum, Inc. — Senior Vice President, Global Operations
  • Citrix, Inc. — Managing Director, Customer Success, Managed Services, Strategy and Go-to-Market
  • Seven Layers Communications — Vice President and Co-Founder
  • Dell Global Services — General Manager, Director of Global Field Services
  • Silicon Graphics Inc. / Cray Research — Senior Manager, Professional Services Business Development

ASSOCIATIONS & CERTIFICATIONS

  • PMP, ITIL, Six Sigma Green Belt
  • International Executive Development Program (IEDP)
  • Developing High Performance Organizations (DHPO)
  • Dell Emerging Leaders Program

INDUSTRIES SERVED

  • Technology & Software
  • Manufacturing
  • Consumer Products
  • Media
  • Science & Healthcare
  • Education
  • Aerospace